Florida Rent A
Car.co.uk Help Section |
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| If you have any questions or queries not covered in our
help section please call our reservations department on 0845
226 8523. |
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Question 1. What do your rates
include? |
| All our rates include the following - Unlimited Mileage,
C.D.W, Theft Waiver, Uninsured Motorist Protection, Supplementary
Liability Insurance, Local Taxes and Airport Surcharges. If you require
additional drivers, remember to select the "GOLD" rate.
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| Question 2. Is there anything else to pay locally? |
No, all insurances and taxes are included
in our hire. If you require optional extras, for example, a child
seat, this is payable locally.
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| Question 3. What is the difference between Fully
Inclusive and Gold? |
Both insurances are the same however
if you select the gold rate it extends the insurances to include
additional drivers, and pre-pays your first tank of petrol. |
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| Question 4. Can I do a One Way Rental and how much do they
cost? |
One way rentals are permitted on all vehicles
apart from the Economy 2 door and 4 Door. The costs for one way
rentals vary, but are always paid for locally, directly to the supplier.
For more information please contact our reservations centre.
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| Question 5. Can I drive the vehicle out of State? |
You are free to drive the vehicle
in to any U.S. state you wish. You can also cross in to Canada;
restrictions may apply. Please check with our reservations centre
for confirmation. Unfortunately, at present, you cannot enter Mexico. |
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| Question 6. I have points on my licence - can I still rent
a vehicle? |
Speeding offences are fine. Any other offences
should be checked with us before booking. |
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| Question 7. I am between the ages of 21-24, can I hire a
vehicle? |
| Drivers aged 21-24 are usually subject to a young
driver's fee of approximately $20.00 plus tax per day, however here
at U.S. Rent A Car we have negotiated a contract with our supplier
Budget Rent A Car to waive this charge, if you require more information,
please contact our reservations centre.
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| Question 8. I am not from the UK. Can I still rent a vehicle? |
Yes, drivers must produce a full driving licence
from their Country of residence which they must have held for a
minimum of one year. Drivers must also be holders of a major credit
card. Unfortunately at present we cannot accept bookings from U.S.
or Canadian driving licence holders. |
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| Question 9. What is an Evoucher? |
An Evoucher is your proof to our supplier
that you have paid for your vehicle and Insurance already. You must
take a copy of your Evoucher with you. Without this, our supplier
will either refuse your hire or ask you to pay for it again. Only
Budget Rent A Car vouchers are ever sent via post. |
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| Question 10. When will I receive my Evouhcer? |
| Evouchers are sent out within 72 hours of confirmation. If your
rental is within 72 hours then it is considered urgent and will be
forwarded as soon as possible.
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| Question 11. I have not received my Evoucher. |
If you have not received your Evouhcer
please contact us and we will deal with your request as soon as
possible. |
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| Question 12. The details are incorrect on my Evouhcer. |
| If you receive your Evoucher and discover the details to be incorrect
please contact us immediately |
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| Question 13. I am having problems opening my
Evoucher |
The Evoucher is sent in a PDF format
which can only be read by Adobe Acrobat Reader. You can get this
free of charge from www.adobe.com; you will find a quick link available
in the email to which the Evoucher is attached. If you receive the
email and cannot see the Evoucher attachment due to a message that
reads "OE removed access to the following unsafe attachments
in your mail" simply click on the forward button above it and
your Evoucher will appear. For your own piece of mind please then
run your own anti virus software over the file. |
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| Question 14. If I return the vehicle early will
I receive a refund for unused days? |
Unfortunately, no refunds are given
if the vehicle is returned early, regardless of the circumstances.
You may be able to claim from your travel insurance and we will
provide any documentation you may require. |
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| Question 15. What do I need to collect the vehicle? |
To collect your vehicle you will require
a copy of our Evouhcer, your full driving licence and a credit card
for a refundable security deposit. If you have the new style licence,
then both parts are required. |
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| Question 16. What happens if my flight is delayed? |
As long as we have your flight number
at least 7 days before your departure date, then the supplier will
wait for you. |
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| Question 17. I have a query about a past rental. |
All queries must be placed in writing
and forwarded to us as soon as possible. We will require your rental
agreement number and copies of any materials that would help speed
up the completion of your complaint. We aim to resolve all complaints
within 28 days. |
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| Question 18. What are the cancellation terms? |
All our customers have the option
to cancel free of charge within the first 48hours. After this time
period, charges are as follows.
7 or more days before start date £50.00
4-6 days before start date 50%
1-3 days before start date 75%
24 Hours before start date 100%
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| Question 19. How do I cancel? |
Cancellations must be put in writing
and emailed to us. Cancellations begin from the date we receive
it in writing. If we have sent you your voucher via post, this must
be returned. |
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| *All special offers are subject to availability
and can be terminated at any time without prior notice. Call 0845
226 8523 for details |